Inbound Operation Officer – Duties (Operation Execution)

หน้าที่และความรับผิดชอบ

• Internal Coordination & File Handling • Receive confirmed files from Inbound team and review all details carefully • Clarify unclear information with the Inbound Team • Record and organize essential details such as: - program overview - guest information - travel dates/length of stay for each destination - supplier details and on-site operations - logistics overview (for team awareness) - assigned guides - verify flight details for accuracy • Maintain an updated operation calendar for all destinations (Bangkok, Chiang Mai, Phuket, etc.)
• Supplier & Guide Coordination (Service Confirmation) • Liaise with suppliers, partners, and guides to reconfirm and finalize all arrangements: - Meet & Greet service reconfirmation 1–2 days in advance - Transportation assignments and vehicle confirmation - Regional supplier confirmation (tours/transfers/local guides) - Hotel reconfirmation (especially for direct guest bookings)
• Operation Documents & Ready-to-Operate Preparation • Prepare and share the Ready-to-Operate file with assigned guides via LINE/WhatsApp including: - itinerary details - cost itinerary (guide advance/ proof of payment) - guest photos (if applicable) - domestic tickets - welcome signage name • Ensure all operation documents are completed correctly before arrival
• Guide Briefing & Operation Control • Conduct guide briefing 1–5 days before arrival to confirm: - flight details - meeting point instructions - driver arrangement - special notes and guest preferences - guide briefing/guide documents preparation - review the costed itinerary - expense claim and advance settlement process • Create LINE/WhatsApp group chats for smooth coordination (guides + team) • Ensure all services are ready and accurate before guest arrival
• Operation Support (Back-End) • Support guide/suppliers when service changes occur • Arrange alternative services if needed (delays, cancellations, emergencies) • Coordinate internal support with inbound team for solutions

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Education & Experience Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field Minimum 2–4 years of experience in inbound tour operations, ground handling, or travel operations Hands-on experience coordinating hotels, transportation, guides, and local suppliers is required
• Technical & Professional Skills Good understanding of inbound tour operations, itineraries, and on-ground logistics Proven ability to handle multiple files and destinations simultaneously with high attention to detail Experience preparing operation documents, ready-to-operate files, and guide briefings Ability to manage last-minute changes, service disruptions, and emergency situations calmly and effectively Proficient in MS Office (Excel, Word) and comfortable using LINE / WhatsApp for operation coordination Familiarity with flight details, reconfirmation procedures, and hotel/supplier coordination
• Communication & Language Strong command of English (spoken and written); additional languages are an advantage Strong communication skills to coordinate clearly with guides, suppliers, and internal teams Able to brief guides confidently and provide clear operational instructions
• Personal Attributes Highly organized, detail-oriented, and deadline-driven Strong sense of responsibility and ownership for assigned operations Calm under pressure with strong problem-solving skills Team player with a service-minded attitude Flexible working mindset (able to support operations outside standard office hours when required

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• มีเวลาการทำงานที่ยืดหยุ่น
• ประกันสุขภาพ
• เงินโบนัสตามผลงาน
• ตามข้อตกลงของบริษัท

สวัสดิการอื่นๆ

• กองทุนสำรองเลี้ยงชีพ

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