IT Support Specialist

หน้าที่และความรับผิดชอบ

• • To provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals • To log support calls and document their outcome to facilitate the resolution of common queries • To redirect or escalate support requests to the appropriate member of the IT Support Center • To pro-actively provide information to users on the progress of outstanding support calls • To contribute to ensuring that the HelpDesk systems and software are kept up to date and messages are passed on and feedback received promptly • To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment • To install and configure operating systems to agreed standards under the direction of the Team Leader • To install and configure software to agreed standards under the direction of the Team Leader • To maintain the existing PCs and peripherals to standards determined by the Team Leader, by performing upgrades, new installations and carrying out routine procedures • To help the Support Assistants develop their skills and knowledge with respect to front-line support • To assist in the compilation and maintenance of an accurate inventory of hardware and software • To provide at all times a professional, courteous and rapid response to individual users

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Bachelor degree in Computer Science or related field • 1 - 5 years of experience in IT Support • Server literate is a must; Linux, network and Windows Server • Computer skill is a must; Microsoft Office (Excel, Word and PowerPoint) • Able to work under pressure with very good negotiation and communication skill • Good communication in English • Temporary hired, opportunity to be permanent • Willing to located in Bangpoo (Industrial Soi 3), Samutprakarn Interested candidates please send your application letter with resume, current and expected salary with contact details to: Khun Ananya E-mail: ananya.kaewsirinimit@manpower.th.com or Tel: 02-6310464#242

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