Customer Service

หน้าที่และความรับผิดชอบ

• Handle incoming customer inquiries via phone, email, and in-person visits, addressing their concerns, providing product information, and resolving issues in a timely and professional manner.
• Process orders, returns, and exchanges accurately and efficiently, maintaining a high level of attention to detail to ensure customer satisfaction.
• Assist customers with product troubleshooting, technical support, and warranty claims, collaborating with relevant departments to ensure timely resolution.
• Coordinate with the sales team to provide support during the pre-sales and post-sales processes, including order tracking, delivery scheduling, and follow-up communication.
• Maintain accurate customer records and documentation, including order histories, service requests, and communication logs, using company system.
• Proactively identify opportunities to enhance the customer experience, gather feedback, and suggest improvements to product offerings or service procedures.
• Stay updated on industry trends, product developments, and competitive landscape to effectively communicate with customers and provide informed assistance.
• Collaborate with cross-functional teams, including sales, marketing, and technical support, to achieve company goals and objectives related to customer satisfaction and retention.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• 2 -5 years of work experience in customer service roles, preferably in the automotive industry.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and ability to handle challenging situations with empathy and diplomacy.
• Proficiency in MS Office suite
• Ability to work independently as well as part of a team in a fast-paced environment.
• Business level of English with TOEIC 650

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ค่าใช้จ่ายในการเดินทาง
• ประกันสังคม
• ตามข้อตกลงของบริษัท

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

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รามคำแหง

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