บริษัท จัดหางาน อเด็คโก้ พระราม 4 จำกัด

ประเภทธุรกิจ : -ไม่ระบุ-

ตำแหน่งงานนี้ได้ปิดการรับสมัครแล้ว...สนใจตำแหน่งงานอื่นคลิกที่นี่

SiteOps Technical Support Thailand (2 years contract : renew)

สถานที่ :

กรุงเทพมหานคร (เขตวัฒนา)

เงินเดือน (บาท) :

30,000 - 50,000

สาขาอาชีพหลัก :

ไอที

สาขาอาชีพรอง :

IT Support/Technical Support

รูปแบบงาน :

งานประจำ

วันหยุด :

วันเสาร์, วันอาทิตย์

เวลาทำงาน :

08:30 - 17:30

ระดับตำแหน่งงาน :

Negotiable

• Incident Management – Act as single point of liaison to end users, and provide oversight for incident and service request for the site. • Hands-on L1 support for EUC, infrastructure, network and global applications, including remote troubleshooting and support. • Assess reported issues and work directly with company SME for escalation and timely issue resolution. • Effectively communication to users and escalation to company SME • Follow established processes as defined by company. • Perform break/fix and/or IMAC (Install, Move, Add, Change) related tasks as assigned. • Liaise with third-party vendors for any hardware and OEM support required. • Create and submit detailed logs documenting interactions to be inclusive of accuracy, thoroughness, and timeliness. • Participate and support any IT projects driven by company. • Problem Management – Engage with SME team and follow up on root cause analysis, analysis of trends, and recommendations to improve and stabilize the solution. • Perform routine maintenance and inspections of IT systems to ensure optimal performance. • Identifies, recommends and coordinates user training programs to increase computer literacy and self-sufficiency. • Effectively manage hardware and software asset inventory and life cycle management (LCM). • Provide an effective Onboarding and offboarding program for employee.

เพศ :

หญิง

อายุ(ปี) :

25 - 35

ระดับการศึกษา :

ปริญญาตรี - ปริญญาโท

ประสบการณ์(ปี) :

3 - 8

• Major in Information Technology is preferred. • Minimum 3 years IT support experience. • Experience in site infrastructure support and end user supports environment. • Demonstrates excellence communication and supports behavior. • Able to perform intermediate level of IT infrastructure and equipment troubleshooting. • Able to coordinate with vendor, SME and virtual team for diagnostic and resolving problems. • Hands-on experience in performing IT infra and network testing. • Ability to proactively identify issues and either resolve or escalate to appropriate levels for resolution. • Ability to work under pressure and compliance with strict deadlines. • Good command of English & Thai (speaking and writing skill is a must).