Chanintr Plus Coordinator

หน้าที่และความรับผิดชอบ

• Support the Customer Success Manager in managing the overall customer journey from sales handover through delivery, installation, and project completion
• Act as a central coordination point between internal departments including: Sales Team, Sales Support and Sales Admin, Transportation Team, Warehouse Team, Installation Team, Care & Maintenance Team, External Service Partners, Customer
• Help Customer Success Manager to manage customer expectations regarding schedules, delivery timelines, project progress, operational updates, installation requirements, Care service scheduling and service requirements
• Handle customer inquiries professionally and promptly
• Assist in adjusting operational schedules and reallocating resources when necessary to maintain project timelines
• Ensure operational readiness by confirming manpower allocation, transportation arrangements, tools, equipment, and site preparation
• Ensure inventory availability aligns with project schedules and operational requirements
• Coordinate inventory movement between warehouse, showroom, mock up, customer sites, and storage facilities, in relation with Customer Success scope of responsibilities.
• Prepare, issue, organize, and maintain all operational and project-related and Chanintr Care documentations
• Generate and manage documents including: Delivery Document, Service orders, Inventory transfer forms, Installation schedules, Customer communication records, Safety protocol documents according to the site regulations, Chanintr Care documentations
• Input, update, and manage data within the Odoo system accurately and promptly
• Involve in site inspections and site meetings when required
• Responsible for the mock up set up and any other related issues.
• Maintain confidentiality and proper handling of customer and company information
• Handle all related project document: training manual, warrantee document
• Involve with customer product training documents
• Support for special events: organize, coordination, event set up

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor's degree in Business Administration, Logistics, Supply Chain, Hospitality, or a related field
• 1–3 years of experience in operations coordination, customer service, logistics, or administrative support; experience in luxury retail, furniture, interior design, or hospitality industries is an advantage
• Working proficiency in English (spoken and written), sufficient for customer communication and documentation
• Proficient in MS Office (Excel, Word, Outlook); experience with Odoo or other ERP/CRM systems is a plus
• Strong organizational skills with the ability to manage multiple projects, schedules, and stakeholders simultaneously
• Detail-oriented with strong documentation and administrative accuracy
• Good communication and coordination skills, comfortable liaising across Sales, Warehouse, Transportation, and Installation teams
• Service-minded, proactive, and able to work well under time-sensitive project deadlines

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ประกันชีวิต
• ประกันสุขภาพ
• เงินโบนัสตามผลงาน
• ประกันสังคม
• ตามข้อตกลงของบริษัท

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