Supervisor Help Desk Support Specialist ประจำสำนักงานรัชดาภิเษก

หน้าที่และความรับผิดชอบ

• Job description -Responsible to help customers with configuration and troubleshooting all valid & legitimate software. -Provide support and resolve problems, generate reports in medium and large enterprise environments. -Expert knowledge on client endpoint management is essential, as the assignments are highly complex in nature, where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems. -Tasks are completed independently, and each customer will have unique environmental and business requirements. -Able to supervise the activities of other non-exempt employees. -Strong interpersonal communications skills and be fluent in the language. Responsibilities -Basic Troubleshooting, configuration, problem management, and documentation of changes required to make identified customer’s applications and systems to work in the environment. -Providing system support to provider partners and end-users for computing devices (Windows, Mac OSX, iOS, Android, etc). -Configure security settings, software deployment settings or related policies. -Use software deployment tools to provision applications to end user devices. - Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement. -Successfully resolve difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. -Proactively assist customers to avoid or reduce problem occurrence. -Working independently, but following established workflows to respond to more complex customer issues. -Knowledge of process and procedures with the ability to ascertain the escalation touchpoints. -Participates in projects and provides resolution and feedback based on analysis. -Generate reports as requested using provided management tool set

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• 1. Bachelor’s degree or higher in area of Computer Engineering, Computer Science, IT or related fields. 2. Minimum of 3 years general experience supporting production IT environments 3. Fluent in English language, plus, if a regional support role which requires support of the local language, fluency in the regional language in question. 4. Excellent understanding of Windows PC operating system. 5. In-depth experience in supporting iOS, Androids, Windows and other computing devices in a production IT role, or equivalent QA experience. 6. In-depth knowledge and experience in device configuration, app installations and troubleshooting, PC hardware and software configuration. 7. Hands-on experience with Mobile Device Management systems (MDMs), such as MobileIron, Airwatch, SCCM, Intune, etc. and/or Active Directory group policy. 8. Understanding of the Apple Device Enrollment Program (DEP) and Volume Purchase Program (VPP) 9. Excellent client management, verbal and written communication skills including the proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations. 10. Extensive experience in a customer facing role. Familiarity with tools such as remote supporting i.e. telephone support, e- ticketing, to resolve problems sufficiently through verbal description as well as industry proven ticketing systems 11. Ability to quickly adapt to new situations and work collaboratively with customers or other subject matter expert. 12. Ability to train team members regarding existing and new technologies in all relevant area. 13. Knowledge, experience and updating Knowledge Management systems.

สวัสดิการ

• ประกันสังคม
• สิทธิการเบิกค่าทันตกรรม
• มีเวลาการทำงานที่ยืดหยุ่น
• ประกันชีวิต
• ประกันสุขภาพ
• ค่าทำงานล่วงเวลา
• ค่าใช้จ่ายในการเดินทาง
• ตามข้อตกลงของบริษัท
• ค่าตอบแทนพิเศษ
• สิทธิการเบิกค่าทันตกรรม

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• สวัสดิการเป็นไปตามนโยบายของบริษัท รายละเอียดจะแจ้งให้ทราบ เมื่อมาสัมภาษณ์งานที่บริษัท หรือกรณีผ่านการสัมภาษณ์แล้ว

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เพชรบุรี / พระราม 9 / ศูนย์วัฒนธรรมแห่งประเทศไทย

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