IT Manager ปฎิบัติงาน สิงห์ คอมเพล็กซ์ (อโศก)

หน้าที่และความรับผิดชอบ

• Managing multiple MA (Maintenance service agreement) contracts to meet service commitment and customer requirement (SLA).
• Manage, training, coaching, and leading team as they provide support for customers.
• Monitoring, create an action plan and forecast of team performance.
• Summarize the progress and do weekly report at the Manager meeting.
• Summarize the progress and do monthly report and presentation to the customer.
• Manage shift and team resource (include hiring) so that operation service running smoothly.
• Manage the progress of surbordinate's MBO and Training&Certification.
• Managing and approving subordinate attendance.
• Review and approve subordinate OT and payment to outsourced company.
• Report monthly OT costs to Administration Division.
• Implementing contract renewal processing.
• Working closely with the other department.
• Able to work shift or onsite support in case it's need it.
• Other tasks as assigned.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Experience of Service or Operation in the IT.
• Proven experience of managing day to day performance of call center team.
• Troubleshoot and identify an incident case and respond base on contract SLA.
• Tracking and follow up all of the issue statuses to meet SLA.
• Communicate with Vendor to accelerate the investigation.
• Excellent communication skills across channels, Problem-solving skills, Ability to work independently.
• Good serviced mind and work as a team.
• Have experience of managing subordinates.
• Enjoys complex problem-solving and collaboration.
• Able to work under pressure and tight schedule.
• Creative, analytical, and driven.
• Able to communicate in English

สวัสดิการ

• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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อโศก

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