Service Delivery Manager ( BTSปุณณวิธ๊ ) (WFHได้) (งานHelpDeskกับงานIT Support )

หน้าที่และความรับผิดชอบ

• Responsibility: **Service Delivery Oversight: 1.Lead and manage the IT service delivery team to ensure the timely and effective delivery of IT services. 2.Establish and enforce service level agreements (SLAs) to meet or exceed customer expectations. 3.Monitor service performance and implement improvements to enhance overall service delivery. **Customer Relationship Management: 1.Cultivate and maintain strong relationships with internal and external stakeholders to understand their IT service needs and expectations. 2.Act as the primary point of contact for escalated issues and work collaboratively to resolve them in a timely manner. **Process Improvement: 1.Continuously assess and enhance IT service delivery processes to optimize efficiency and effectiveness. 2.Identify areas for improvement and implement best practices to drive continuous improvement in service delivery. **Resource Management: 1.Allocate resources effectively to meet service delivery objectives. 2.Manage staffing levels, including recruitment, training, and performance evaluations. **Risk Management: 1.Identify and mitigate risks associated with IT service delivery. 2.Develop and implement contingency plans to address potential issues. **Reporting and Analysis: 1.Generate and present regular reports on service delivery performance to senior management. 2.Conduct data analysis to identify trends, areas for improvement, and key performance indicators.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Qualification : **Hard Skills : 1.Bachelor's degree in Information Technology, Computer Science, or a related field in IT. 2.Proven experience in IT support, with at least 5 years in a leadership or managerial role. 3.ITIL certification is highly desirable. 4.Strong technical knowledge across a range of IT systems, including hardware, software, and networking. 5.Excellent leadership, communication, and interpersonal skills. 6.Experience with IT service management (ITSM) tools and ticketing systems. 7.Ability to prioritize and manage multiple tasks in a fast-paced environment. 8.Customer-focused with a commitment to delivering high-quality service. **Preferred Qualifications: 1.ITIL certification. 2.Project management certification (e.g., PMP). 3.Experience working in Power automation, Power apps or Power BI. 4.Experience working in Service Desk tool (eg. Service Now) **Soft Skills : 1.Transparency 2.Service Spirit & Teamwork, collaboration 3.Result Orientation 4.Communication and negotiation 5.Detail-oriented, thorough 6.Analytical and problem-solving skills 7.Critical thinking, sense of initiativeLeadership and people management

สวัสดิการ

• ประกันสุขภาพ
• ประกันชีวิต
• ทำงานที่บ้าน
• ประกันสังคม
• เงินโบนัสตามผลงาน
• ทำงานสัปดาห์ละ 5 วัน
• สิทธิการเบิกค่าทันตกรรม
• มีเวลาการทำงานที่ยืดหยุ่น
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

สวัสดิการอื่นๆ

• 1.Bonus 2.Medical Insurance 3.Provident fund 4.Social Security Fund 5.Five-day work week 6.**********work from home**********

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

ปุณณวิถี

ไม่มี

ไม่มี

ไม่มี

ไม่มี

การเดินทางเพิ่มเติม : ติดBTSปุณณวิธี