IT HelpDesk (กะกลางคืน)

หน้าที่และความรับผิดชอบ

• - Provide IT Help Desk Service and IT support for International Banks different time zone within a centralized shared service center in Bangkok. - Responsible for Staff rotating 24x7 (8 working hours per shift) Technical Support Line including weekends and public holidays - Response to user requests and incident/problems via online/phone/email and ticketing log them into service desk application according to establish procedures. - Provide first and single point of contact (SPOC) for global end-users pertaining to new/previously reported IT issues and resolutions to increase productivity. - Provide 1st level technical remote support for applications, common infrastructure, system, network and desktop client. - Provide 1st level technical remote support during the End-of-Day of each bank. - Provide 1st level technical remote support for ATM and other e-Payment equipment. - Ability to work remotely with local IT, development team, Corporate IT and vendors pertaining to service calls and issues/tickets. - Develop professionally in order to increase technical, functional, and interpersonal competence. - Continue to refine Customer Satisfaction skills to better service the client.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• - Must possess excellent communication skills in English (both written and oral) to be able to work with international customers (France, India, Laos, Cambodia, Vietnam...) - Basic knowledge on Microsoft Windows XP/2007 workstation/Windows 2008 server and MS office suite (e.g. Outlook, exchange, office etc) - Basic knowledge on Microsoft Active Directory administration. - Basic knowledge on LAN networking, VPN and TCP/IP. - Knowledge on Web Application, Database and Internet concepts and techniques. - Have Linux System Administrator Experiences is preferred.

สวัสดิการ

• ประกันสังคม
• ค่าทำงานล่วงเวลา
• ประกันสุขภาพ
• ค่าตอบแทนพิเศษ
• สิทธิการเบิกค่าทันตกรรม

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