Duty Manager / Assistant Front Office Manager

หน้าที่และความรับผิดชอบ

• • To maintain a high customer service focus by approaching your job with the customers always in mind. • To have a positive impact taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. • To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. • To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. • To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. • Ensures the efficient operation of all Front Office Departments at all time. • To contribute ideas and suggestions to enhance operation/environmental procedures in the company. • Conducts briefing with team members regarding VIP’s or group tour arrivals and special events and functions which will occur during the shift. • To actively promote the service and facilities of the Residence & Serviced Apartment to guests and suppliers of the property. • Handles guest requests and immediately assists with problems and complaints to the create guest satisfaction. • Introduces all new team members to Front Office functions and services and explains all policies, tasks, procedures and standard to ensure the highest standard of service. • Ensures all credit adjustments and rebates are correctly accounted and recorded on a shift basis. • To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. • Performs other duties as maybe requested by the Guest Service Manager, General Manager

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Minimum 3 years' relevant experience in managerial level of Front Office in the hotel & serviced apartment industry • Initiative, organized and detail-oriented • Strong leadership and organizational skills • Experience in resolving guest problems • The ability to work well under pressure and priorities • Demonstrated effective team management • Excellent guest services skills • The ability to provide training and guidance to Front Office Team • Good communication in both Thai and English • The ability to make independent decisions • Strong leadership, interpersonal, organizational and communication skills • Must be willing to work any shift

สวัสดิการ

• ประกันสังคม
• มีเวลาการทำงานที่ยืดหยุ่น
• สิทธิการเบิกค่าทันตกรรม
• ประกันชีวิต
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

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