Reservation Manager

หน้าที่และความรับผิดชอบ

• • Identifies new reservations sales business to achieve personal and property revenue goals. • Closes the best opportunities for the property based on market conditions and property needs. • Maximize room sales and revenue for the hotel and prioritize up-selling. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Work closely with the sales department to help identify leads and convert leads to confirmed bookings. • Supervising group reservations and assist in monitoring group reservation forecast data. • Ensuring the accuracy of information in company or travel agent databases related to client data, reservations, payments and other records. • To ensure a perfect knowledge of room types and rates structure among the reservation team. • Checks pre-arrivals to ensure all necessary billing instructions are applied to reservations. • Reviews no-show and cancelled reservations and processes charges according to hotel’s policy. • Provides excellent customer service consistent with the daily service basics of the brand. • Handles guest complaints and disputes following the instant pacification procedures. • Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Utilizes all available on the job training tools for employees. • Creates monthly schedule for team.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• -Bachelor Degree in any field -Minimum 2 or 3 years of experience in similar position preferably in hospitality business -Proficiency in English and computer literate Able to work under pressure

สวัสดิการ

• ประกันสังคม
• ทำงานสัปดาห์ละ 5 วัน
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

ไม่มี

สุทธิสาร

ไม่มี

ไม่มี

73 / 136 / 137 / 179 / 185 / 206 / 514 / 517 / ปอ73ก / ปอ172 / ปอ185 / ปอ206 / ปอ514 / ปอ517 / ปอ529

การเดินทางเพิ่มเติม : ไม่ระบุ