1st Line Service Desk Engineer (Renewable contract) - wn

หน้าที่และความรับผิดชอบ

• • Perform pick up call, logging into system, investigate and resolve of problem via phone within specific timeline. • Perform as defined KPI: Abandon call, available login time, or other measurement defined by manager. • Act as the incident owner to update, follow up until the incident is resolved and closed. • Perform escalation to 2nd line Service desk engineer or 2nd tier support. • Assist team to remote support and/or remote maintenance to customers POS, PC or Server when necessary • Prepare complete and accurate of call and incident logging and produce raw data of monthly or weekly report. • Assist 2nd line SD engineer to create operation manual and improve work processes, work instructions and resolving list • Participate and assist in driving knowledge management process • Attend the training and learn for technical knowledge from 2nd line SD Engineer. • Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with SLA

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Male or Female, 22-26 years of age • Bachelor Degree in Computer Business, Engineering or any related fields • At least 0-3 years experience in managing a Service Desk or an IT service work environment • Knowledge in basic of POS, PC, Printer, Microsoft Office, LAN/WAN and Telephone System. • Able to use excel and PowerPoint effectively. • Service mind and Good Troubleshooting skills • Good command of English • Able to work in shift

สวัสดิการ

• ประกันสังคม
• สิทธิการเบิกค่าทันตกรรม

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