ผู้จัดการสาขา Store Manager - Luxury Fashion (Michael Kors)

หน้าที่และความรับผิดชอบ

• Summary Responsible for all facets of retail store operation. The Manager manages the retail store consistent with the short and long term interests of the company and its employees. He/she will consistently provide our customers with the highest level of service possible and assist the Brand / Retail Manager in achieving budgeted revenue goals and monitoring expenses. Job Goals and Objectives •To achieve the store Business Goals. •Support Brand / Retail Manager on managerial and operational aspects of the store. •Support Brand / Retail Manager in setting up operational procedures, staff training, customer service & staff general welfare. •To develop and maintain efficient inventory management and integrity. •Support the CRM and increase existing base of VIP customers. •To be an ambassador for the represented BRAND and portray at all times a professional and customer oriented image. •To be a role model to all staff in work performance, customer service and other relevant scope of duties. Duties & Responsibilities General Outline Operations •Ensure smooth operations and support Brand / Retail Manager for all daily tasks for all stores. •To support in collating data for all reports pertaining to sales, customer service, accounts, logistics. a) Daily and Weekly Sales / Incentives Report b) Customer Analysis, Foot Flow Reports c) To oversee the roster management during absence of Managers d) Staff commission/ incentive Reports e) AD Hoc Reports supporting after sales service/ marketing f) Provide and support RM data for all reports to Valiram and Coach h) To provide information for store Promotion reports / Adhoc Reporting pertaining to Sales, Sell-In, Sell thru etc. i)Ensure display is in according to Visual Merchandising guidelines and in top visibility. Complete monthly Photoshare report Sales •Ensure that monthly sales targets are achieved for the store. •To execute sales strategies and action plans implemented by the Store/Brand Manager. •To suggest and implement strategies for Slow Moving Goods/ Deleted products. •Maintain a tight control on discounting and giveaways/ discontinued products. •Ensure that general costs and expenses are kept low. •Ensure all monies are banked as per operations procedure. •Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports. Customer Service •To provide exemplary customer services ensuring high standards of performance in service excellence. •To ensure customers’ complaints are handled tactfully in a professional manner with proper follow -up. •Uphold the company’s image as a prestigious and luxurious brand at all times. •To support the basics for After Sales Service. •To support, increase and update the customer database. Database must be kept current. Grooming •To be presentable and well groomed at all times

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Personal Development / Qualities •To have and maintain at all times competent product knowledge thru regular training for staff.   •Quality leadership skills to lead the staff to perform to their fullest potential. •To posses effective communication skills and team spirit between retail staff and management.  •Build and maintain good rapport with staff and customers. •Possess general IT skills, constantly upgrading, guiding retail staff on Store operating systems.  •Staff to conduct themselves in a proper and professional manner  in compliance with VG Company Policies.    Working Conditions & Physical Effort  •Work is normally performed in a typical retail outlet work environment.  •Required to work retail operation hours according to scheduled shift. •Moderate physical activity. May require handling of average-weight objects up to 20 kg or standing and/or walking for more than eight (8) hours per day.   Deliverables  Yearly •Staff Appraisals •Annual Staff KPI’s   Quarterly  •Retailers meetings   Monthly •MER by brand by store •Monthly rolling  forecast •Stock take report •Staff evaluation forms •Packaging report •Mystery shopper report •Review staffing report   Weekly  •Weekly report •Weekly newsletter communication   Daily •Stock check report •Staff Huddle   You are expected to apply your best efforts in discharging your responsibilities with care, honesty, skill and diligence. The Company and or Management reserves the right to introduce, modify, amend or annul any of the set duties/responsibilities in your Job Description above at any time. Any such changes shall be notified to you by issuance of circulars, memorandums or other instructions by whatever name from time to time which form part of the terms and conditions of employment

สวัสดิการ

• ประกันสุขภาพ
• ประกันสังคม
• สิทธิการเบิกค่าทันตกรรม
• ค่าทำงานล่วงเวลา
• เงินโบนัสตามผลงาน
• ประกันชีวิต
• สิทธิการเบิกค่าทันตกรรม

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