Assistant Recruitment & HRD Manager - Restaurant Chain Business

หน้าที่และความรับผิดชอบ

• Recruitment Strategy & Manpower Planning : Develop and manage monthly recruitment plans by brand, position and store based on approved manpower requirements. Prioritise urgent vacancies and develop action plans to address staffing shortages across existing stores. Coordinate recruitment timelines and manpower requirements for new store openings. Maintain an active candidate pipeline to support ongoing recruitment needs and future business expansion. Work with the HR Manager to review recruitment priorities, manpower plans and hiring strategies.
• Mass Recruitment for Stores & Candidate Sourcing : Lead mass recruitment for store front-line positions (e.g. service staff, kitchen staff, baristas and bakers) across all brands, ensuring stores are fully staffed for daily operations and new store openings. Plan and run mass hiring campaigns, such as walk-in interview days, job fairs, on-site interviews at stores and fast-track offers, to fill front-line vacancies quickly. Lead end-to-end recruitment for Head Office positions as assigned, including critical and hard-to-fill positions. Coordinate candidate screening, interviews, selection and job offers with hiring managers, and follow up to ensure vacancies are filled within agreed timelines. Manage and optimise recruitment channels, including job boards, candidate databases, job fairs, walk-in recruitment campaigns and employee referral programmes. Develop sourcing strategies for high-demand positions and locations with recruitment challenges. Build relationships with recruitment agencies, job platforms and other external recruitment partners, and maintain an organised candidate database.
• Recruitment Analytics, Budget & Process Improvement : Prepare and maintain recruitment reports and dashboards to track vacancy status, pipeline, candidate conversion and hiring trends across brands and stores. Analyse recruitment data to identify hiring delays and sourcing challenges, and provide data-driven recommendations to the HR Manager. Manage recruitment advertising and agency expenses within the approved budget and identify opportunities to improve cost efficiency. Develop, standardise and maintain recruitment SOPs, guidelines and workflows across all brands. Improve recruitment turnaround time, candidate experience and coordination between HR and Operations. Ensure recruitment activities follow company policies and applicable labour laws.
• Head Office Culture & Employee Engagement : Plan and run an annual calendar of employee engagement activities for Head Office, such as company celebrations, festive events, team-building, recognition programmes and CSR activities. Promote and embed the company's core values in daily work through internal communications, campaigns and activities. Organise onboarding and orientation for new Head Office employees so they understand the company, its brands and its culture. Manage internal communication channels and announcements for HR and culture-related matters. Conduct employee engagement surveys or feedback sessions, analyse the results and propose action plans to the HR Manager. Manage the budget for engagement and culture activities and evaluate the participation and impact of each activity.
• Training Administration & HRD Government Liaison : Prepare and submit training plans, course certification requests, training reports and other required documents to the Department of Skill Development (DSD) in accordance with the Skill Development Promotion Act and within the required deadlines. Monitor the company's training ratio against legal requirements to avoid contributions to the Skill Development Fund. Consolidate training records and evidence from Head Office and store training (including the Service Training team) to support DSD submissions. Act as the company's main point of contact with government agencies on all HRD matters, including submitting documents, following up on approvals and responding to official requests. Keep up to date with changes in HRD-related laws and government requirements, and advise the HR Manager on their impact. Maintain complete and organised HRD documentation, submissions and government correspondence for audit and inspection.
• AI-Powered HR & Digital Innovation : Leverage AI tools to improve efficiency, reduce manual workload and accelerate recruitment and HRD processes. Use AI to support job descriptions, job advertisements, candidate sourcing strategies, candidate communication and internal communications. Apply AI to organise and analyse candidate profiles, resumes and recruitment data to support screening and prioritisation. Develop AI-assisted workflows for interview scheduling, interview question preparation, recruitment reporting and HRD document preparation. Train and encourage the team to adopt appropriate AI tools and digital solutions in daily work. Ensure responsible AI usage by protecting candidate and employee personal data, maintaining confidentiality and applying human review to hiring decisions.
• Team Leadership & Stakeholder Collaboration : Lead, supervise and coach the recruitment team, setting individual hiring targets by brand and store and providing day-to-day guidance to achieve them. Develop the skills of junior recruiters in sourcing, interviewing, candidate assessment and mass hiring, and support their career growth. Allocate recruitment and HRD responsibilities according to business priorities and team capacity, and monitor workload and performance. Work closely with Operations, Area Managers and store managers to align hiring plans with operational requirements. Work with Head Office department heads to plan engagement activities and identify development needs. Collaborate with the HR Manager on recruitment strategy, workforce planning, HRD plans and continuous improvement initiatives.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor's degree in Human Resources Management, Psychology, Business Administration or a related field.
• At least 5 years of experience in recruitment and HRD, including at least 2 years leading or supervising a recruitment team.
• Proven experience in mass recruitment for store or front-line positions, preferably in F&B, retail, hospitality or multi-branch businesses; experience with multiple brands or new store openings is a strong advantage.
• Experience in HRD, employee engagement or organisational culture activities, including planning and running company events.
• Practical knowledge of DSD requirements under the Skill Development Promotion Act, including training plans, course certification and training reports.
• Experience coordinating with government agencies on HR or HRD matters.
• Strong knowledge of end-to-end recruitment, candidate sourcing, interview coordination, selection processes and offer management.
• Good analytical skills and proficiency in Microsoft Excel or Google Sheets; experience with recruitment dashboards or Applicant Tracking Systems (ATS) is an advantage.
• Hands-on experience using AI tools to improve HR processes, with a strong interest in AI, automation and digital innovation.
• Good command of English, both written and spoken; excellent Thai writing skills for official documents.
• Strong planning, prioritisation, communication and event coordination skills.
• Able to work independently, solve problems and make decisions in a fast-paced environment.
• Energetic, people-oriented and organised, with high attention to detail and integrity.

สวัสดิการ

• สิทธิการเบิกค่าทันตกรรม
• ทุนการศึกษา
• ทำงานสัปดาห์ละ 5 วัน
• ประกันสุขภาพ
• เงินโบนัสตามผลงาน

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