Application Support Specialists

หน้าที่และความรับผิดชอบ

• Support
• • Provide Level 1–2 support for POS applications and store systems
• • Resolve high-impact incidents such as transaction failures, offline mode, price mismatch, and payment gateway issues.
• • Support store staff, supervisors, and operations teams through hotline, on-call, Line and ticketing platform.
• • In case a bug is identified, must be able to coordinate with the development team to ensure timely resolution.
• Monitoring & High-Volume Retail Operations
• • Perform daily monitoring of POS transactions, batch settlement, EDC transactions, and API integrations.
• • Monitor system health for nationwide stores (POS uptime, store connectivity, promotion sync, receipt printing).
• • Track and resolve issues with failed transactions, order sync delays (POS ↔ OMS/ERP/CRM), or duplicate sales.
• Release Management & Deployment
• • Support mass rollout of POS versions, security patches, and configuration updates across multiple store formats.
• • Validate system stability post-deployment and coordinate with Infra, Networking, and Vendor teams.
• • Assist new store openings, store relocations, and nationwide upgrade programs.
• Incident, Problem & SLA Management
• • Log, track, and resolve tickets in line with SLA.
• • Perform root cause analysis (RCA) and implement preventive actions.
• • Escalate issues to vendors or development teams when necessary
• • Analyze problem and establish long-term corrective action plans.
• • Able to prepare and present the Monthly report
• Documentation & User Support

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Male or Female, 25-30 years of age
• Bachelor degree in Computer Engineer, Computer Science or any related fields • Minimum 2 to 5 years’ experience in POS Support, Windows platforms configuration and Software Tester.
• Understanding of POS operations, hardware components (scanner, printer, cashier drawer), and payment devices.
• Basic SQL skills and ability to read logs (API logs, transaction logs).
• Experience with ticketing systems (ServiceNow).
• Work Availability Requirement (Critical for Retail Groups)
• Able to provide on-call support 24×7 as part of a rotating support schedule.
• Available to handle urgent issues during weekends and public holidays, aligning with retail peak seasons and promotions.
• Respond to P1/P2 incidents within defined SLAs even outside office hours.
• Support major campaign periods (Year-End Sale, 11.11/12.12, Black Friday, Chinese New Year, Songkran, etc.).
• Strong communication skills and ability to work under time-sensitive retail operations.
• Ability to perform job under time constraint/pressure
• Having knowledge in Software development and Software Testing would be advantaged
• Knowledge in Development work would be advantaged
• - Development/Customization: Microsoft.Net, Visual Basic or JAVA
• - Database: MS SQL Server
• - Report Writing, Crystal Report, Report Writer Similar Tool
• Good command of English

สวัสดิการ

• ประกันสังคม

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การเดินทางเพิ่มเติม : Documentation & User Support • Prepare troubleshooting guides, SOPs, FAQs, and store support manuals. • Train store teams on POS usage, best practices, and common issue handling. • Document system configurations and version history. Assistant Project Manager • Work directly with project managers to help implement project goals • Provide scope of work documents are written collaboratively • Help Project Managers setting up and deploying testing environments • Gather and document System Test and User Acceptance Test with collect actual results • Capable of training end user for new project implementations.