Senior NOC Engineer (MRT Sri Lasalle)

หน้าที่และความรับผิดชอบ

• Managing and maintaining network and cloud infrastructure for clients, ensuring seamless operation, high availability, and rapid resolution of issues
• Monitoring and responding to network and cloud service incidents, with expertise in troubleshooting
• Escalation management, and client interaction
• Receive and Response to customer issue or problem
• Logging, follow up and tracking the details of Customer Requests and problems
• Identify the types, categories, severity and urgency of the case
• Route customer cases to proper teams to follow up and handle (both internal and external). Including tracking the status of cases until closure
• Provide technical phone support to customers
• Provide remote support and/or remote maintenance to Data Center and customers
• Provide reports to customers upon requests
• Maintain and/or Update customer information in the customer database
• Perform routine operation and maintenance for Data Center and customers

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.
• 3-7years’ experience in direct IT/Network/Engineering Technical support
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Willingness to work in shifts and provide on-call support as needed
• Good Troubleshooting skills.
• Excellent analytical and problem-solving abilities.
• Strong verbal and written communication skills.
• Good command of English. (preferred)
• Ability to work effectively in a fast-paced, team-oriented environment
• Customer Service mind.
• Able to work under pressure and time constrain.
• Preferred: Experience in automation/scripting (e.g., Python, Ansible, Power Automate, UiPath). Familiarity with ITIL processes and service management frameworks

สวัสดิการ

• ประกันสังคม
• ทำงานสัปดาห์ละ 5 วัน
• เงินโบนัสตามผลงาน
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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