Managing and maintaining network and cloud infrastructure for clients, ensuring seamless operation, high availability, and rapid resolution of issues

Monitoring and responding to network and cloud service incidents, with expertise in troubleshooting

Escalation management, and client interaction

Receive and Response to customer issue or problem

Logging, follow up and tracking the details of Customer Requests and problems

Identify the types, categories, severity and urgency of the case

Route customer cases to proper teams to follow up and handle (both internal and external). Including tracking the status of cases until closure

Provide technical phone support to customers

Provide remote support and/or remote maintenance to Data Center and customers

Provide reports to customers upon requests

Maintain and/or Update customer information in the customer database

Perform routine operation and maintenance for Data Center and customers

เพศ : ชาย , หญิง

อายุ(ปี) : 30 - 40

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 3 - 7

Bachelor degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.

3-7years’ experience in direct IT/Network/Engineering Technical support

Able to understand customer contracts, Service Level Agreement, and Scopes of work.

Willingness to work in shifts and provide on-call support as needed

Good Troubleshooting skills.

Excellent analytical and problem-solving abilities.

Strong verbal and written communication skills.

Good command of English. (preferred)

Ability to work effectively in a fast-paced, team-oriented environment

Customer Service mind.

Able to work under pressure and time constrain.

Preferred: Experience in automation/scripting (e.g., Python, Ansible, Power Automate, UiPath). Familiarity with ITIL processes and service management frameworks

ประกันสังคม

ทำงานสัปดาห์ละ 5 วัน

เงินโบนัสตามผลงาน

ตามข้อตกลงของบริษัท

ชื่อผู้ติดต่อ : kanokluck Pongrojrung

เบอร์ผู้ติดต่อ : 023021548

อาคาร เอ็กเชน ทาวเวอร์ ชั้น 23 เลขที่ 388 ถนนสุขุมวิท แขวงคลองตัน เขตคลองเตย จังหวัดกรุงเทพมหานคร 10110 ประเทศไทย