Provide Level 1–2 support for POS applications and store systems

Resolve high-impact incidents such as transaction failures, offline mode, price mismatch, and payment gateway issues.

Support store staff, supervisors, and operations teams through hotline, on-call, Line and ticketing platform.

In case a bug is identified, must be able to coordinate with the development team to ensure timely resolution

Perform daily monitoring of POS transactions, batch settlement, EDC transactions, and API integrations.

Monitor system health for nationwide stores (POS uptime, store connectivity, promotion sync, receipt printing).

Track and resolve issues with failed transactions, order sync delays (POS ↔ OMS/ERP/CRM), or duplicate sales

Support mass rollout of POS versions, security patches, and configuration updates across multiple store formats.

Validate system stability post-deployment and coordinate with Infra, Networking, and Vendor teams

Assist new store openings, store relocations, and nationwide upgrade programs.

Log, track, and resolve tickets in line with SLA.

Perform root cause analysis (RCA) and implement preventive actions.

Escalate issues to vendors or development teams when necessary

Analyze problem and establish long-term corrective action plans

Able to prepare and present the Monthly report

Prepare troubleshooting guides, SOPs, FAQs, and store support manuals.

Train store teams on POS usage, best practices, and common issue handling.

Document system configurations and version history.

Work directly with project managers to help implement project goals

Provide scope of work documents are written collaboratively

เพศ : ไม่ระบุ

อายุ(ปี) : 25 - 30

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 2 - 5

Bachelor degree in Computer Engineer, Computer Science or any related fields

Minimum 2 to 5 years’ experience in POS Support, Windows platforms configuration and Software Tester.

Understanding of POS operations, hardware components (scanner, printer, cashier drawer), and payment devices.

Basic SQL skills and ability to read logs (API logs, transaction logs).

Experience with ticketing systems (ServiceNow).

Work Availability Requirement (Critical for Retail Groups)

Able to provide on-call support 24×7 as part of a rotating support schedule.

Available to handle urgent issues during weekends and public holidays, aligning with retail peak seasons and promotions.

Respond to P1/P2 incidents within defined SLAs even outside office hours

Support major campaign periods (Year-End Sale, 11.11/12.12, Black Friday, Chinese New Year, Songkran, etc.).

Strong communication skills and ability to work under time-sensitive retail operations.

Ability to perform job under time constraint/pressure

Having knowledge in Software development and Software Testing would be advantaged

Knowledge in Development work would be advantaged

Development/Customization: Microsoft.Net, Visual Basic or JAVA

Database: MS SQL Server

Report Writing, Crystal Report, Report Writer Similar Too

Good command of English

ทำงานสัปดาห์ละ 5 วัน

เงินโบนัสตามผลงาน

ประกันสังคม

ตามข้อตกลงของบริษัท

ชื่อผู้ติดต่อ : Kanokluck Pongrojrung (Ploy)

เบอร์ผู้ติดต่อ : 023021548

อาคาร เอ็กเชน ทาวเวอร์ ชั้น 23 เลขที่ 388 ถนนสุขุมวิท แขวงคลองตัน เขตคลองเตย จังหวัดกรุงเทพมหานคร 10110 ประเทศไทย