Provide monitoring and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.

Respond to users’ concerns via telephone, e-mail, facsimile, or video conference promptly and efficiently

Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Info.

Maintain reasonable discipline and decorum in the Help Desk area

Perform other functions or projects, which may be assigned by upper level

เพศ : ไม่ระบุ

อายุ(ปี) : 22 - 28

ระดับการศึกษา : ปริญญาตรี

ประสบการณ์(ปี) : 1 - 5

Bachelor's degree in Computer Science, Computer Engineer, or Information Technology and Business Computer

Experience between 1 - 5 years (New graduated is welcome).

Experience in IT Support, Call Center or other related fields.

Experience in telephone support of external customers in resolving the specific problems will be advantage.

Experience with Microsoft Operating Systems and IT Applications.

Strong abilities to analyze and prioritize issues for problem's resolution (troubleshooting)

Good understanding and appreciation of information technology

Network & INFRA (Server related etc.) knowledge will be the advantage.

Flexible to working hours (Can work during weekend / public holiday and rotation shifts) is a must.

Good command in English.

Good presentation skill.

Good communication and negotiation skill

Good service mind and good common sense.

Good logical thinking

Good problem solving and Initiative.

ประกันสังคม

ตามข้อตกลงของบริษัท

ชื่อผู้ติดต่อ : คุณจุมพล

เบอร์ผู้ติดต่อ : 0956426242

68-68/6 อาคารเอส แอนด์ บี ทาวเวอร์ ชั้น 5 ห้อง 502 ถนนปั้น แขวงสีลม เขตบางรัก จังหวัดกรุงเทพมหานคร 10500 ประเทศไทย