Lead and manage the team. Support and solve problem of individual customer service colleague.

Monitor department to achieves recognized levels of productivity as related to operational functions and meets customer satisfaction.

Review productivity on the team and align with appropriate headcount & team structure.

Ensure operations are run within KPI parameters and develop/maintain relevant key performance indicator reporting tools.

Maintain thorough knowledge of internal systems & services, as well as legislation & maritime regulations.

Perform yearly appraisal with team members and provide individuals with feedback, objectives and plan training/development.

Support Team to be able to complete to ensure employees are engaged with the business and a follow-up from the Appraisal.

Develop inter-departmental communication and work with the Senior Management team.

Develop close links with Head Office, Overseas Agencies, Suppliers and Customers.

Attend meetings such as Team meetings, customers and new customer integration.

Maintain a flexible approach to Customer Requirements in order to aid agency growth.

Produce Ad Hoc reporting and investigation for Branch Manager or Senior Management.

Ensure the accurate processing of customer delivery and release requests and confirmations within agreed timescales

Develop Team members, and ensure there is focus on developing their direct reports, as part of an ongoing talent management and succession strategy.

Handle customer complaints and develop/support team members in how to handle for future situations

Lead and manage strategic projects to support the growth and development of the business.

Effectively exercise optimum output between supply side (Company Space Allocation) and demand side (Existing and Potential customers’ satisfaction.)

Manage Performance Improvement Plans with the support of Team Leaders for individuals not meeting the business set targets.

Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.

Ensure customer profile is kept fully up to date with customer requirements.

เพศ : ไม่ระบุ

อายุ(ปี) : 37 - 55

ระดับการศึกษา : ปริญญาตรี - ปริญญาโท

ประสบการณ์(ปี) : 8 - 10

Proven background in shipping and logistics (Essential).

Team Management Experience (Essential)

Excellent people management, leadership, coaching and motivation skills

Excellent communication and interpersonal skills

Excellent organizational skills at both a strategic & operational level with strong attention to detail.

Capability to work under pressure.

Proactive problem-solving skills.

Create, build, and sustain team morale and build enthusiasm.

Self-motivated & organized.

Presentation Skills

Team Player

Project Management Skills

Thorough knowledge of Shipping process, procedures, rules & regulations

Ability to delegate and empower employees, whilst balancing the need to support and coach when assistance is required. 8 – 10-year experience in Customer Service functions and department management.

Computer literate and capable of producing reports and analysis of data.

Fluent in English both written and spoken PRACTICAL & TECHNICAL KNOWLEDGE:

Degree in Business/Management or relevant experience at an equivalent level (Essential)

ต้องคนที่มี Toeic

ประกันชีวิต

ประกันสุขภาพ

เงินโบนัสตามผลงาน

ประกันสังคม

ตามข้อตกลงของบริษัท

Commission (เฉพาะ ตำแหน่ง SALES REPRESENTATIVE)

ชื่อผู้ติดต่อ : Gianna

เบอร์ผู้ติดต่อ : 026343948#33

อีเมล : [email protected]

109 ตึก ซีซีที ชั้น 4 แขวงสุริยวงศ์ เขตบางรัก จังหวัดกรุงเทพมหานคร 10500 ประเทศไทย