Provide support and maintenance for Customer IT devices, including Windows computers, MacBooks, mobile devices, printers, and scanners.

Oversee the setup, configuration, and troubleshooting of IT equipment.

Manage Azure Entra and Microsoft 365 accounts, including account creation, permission settings, and troubleshooting.

Assist users with access issues and provide general support for cloud services.

Offer first-line support for IT issues related to hardware and software.

Coordinate with vendors for leasing, repair, and maintenance of hardware.

Ensure timely resolution of IT tickets and service requests.

Provide Level 1 network support (wired and wireless), including basic troubleshooting and coordination with higher-level network teams as needed.

Escalate to Tier 2/3 support as required.

Monitoring and maintaining computer systems and networks.

Talking staff/clients through a series of actions, either face to face or over the telephone

Finding solutions to problems, be it through creating desktop support or fixing a major fault on the operating system.

Maintain accurate records of IT assets, including tracking inventory, conducting audits, and updating inventory databases.

Maintain detailed records of IT operations, including hardware configurations, software licenses, and support logs.

Generate reports on IT activities, asset management, and support metrics as needed.

Providing support, including instructions to the users and or documentation.

Prioritizing and managing several open cases at one time.

Rapidly establishing a good working relationship with other professionals (e.g., contract businesses) to make necessary repairs.

เพศ : ไม่ระบุ

อายุ(ปี) : 26 ปีขึ้นไป

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 4

Proven experience in IT support, preferably within a corporate environment.

Strong knowledge of computer hardware, software, and peripheral devices.

Experience with MacBooks is required.

Service-oriented mindset with a focus on providing excellent customer service.

Degree in Computer Science or related field

Minimum 4 years’ experience in IT as an Engineer.

Strong problem-solving skills and the ability to work independently.

Familiarity with basic network concepts and experience providing Level 1 network support.

Experience with cloud-based services, particularly Azure Entra, Microsoft Intune & Microsoft 365.

Must have good understanding of IT systems such as Operating Systems, Desktops, Laptops.

Must have a good understanding of basic networking, including TCP/IP etc.

Must be able to troubleshoot and solve computer problems and clearly explain the issues.

Customer Service focus, team player and good communication skills.

Router and Firewall knowledge is a plus.

Holder of any Microsoft Certifications MCP, MCSE is a plus

Holder of any Cisco Certification is a plus.

Experience in network security a plus.

May require occasional travel to other customer locations outside Metropolitan Bangkok area.

Must have good command of written and spoken English. (Will work with Foreigners most of the time)

Candidates will be screened for their English reading, writing, and speaking ability.

ทำงานสัปดาห์ละ 5 วัน

ค่าทำงานล่วงเวลา

ค่าใช้จ่ายในการเดินทาง

ประกันสังคม

ชื่อผู้ติดต่อ : Miss Irin Chandrindu

เบอร์ผู้ติดต่อ : 020239901

1000/186 Liberty Plaza Building ชั้น 2 ซ.สุขุมวิท 55 ถ.สุขุมวิท แขวงคลองตันเหนือ เขตวัฒนา จังหวัดกรุงเทพมหานคร 10110 ประเทศไทย