Customer Service @WFH (Khmer Language) **Contract 1year** || TC

หน้าที่และความรับผิดชอบ

• Purpose: • The responsibility of the CS is to quickly identify the problem and provide solution or make escalation, keeping the balance between customer satisfaction and the service Responsibilities: • Analyze performance of priority accounts (problematic) and create optimization actions. Optimization goals include: o 1) Account up-selling o 2) General creative tips and best practices o 3) Bidding/Budget/targeting recommendations • Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client’s platforms • Concern for maintaining the quality of the provided services by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators. • Communicate effectively with advertisers and Client’s internal stakeholders (ads review, finance, product etc.) to achieve good customer experience • Collaborate with Client’s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client’s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice • Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions • Daily management of target SMB customers advertising on Client’s platforms, provide account optimization advice to advertisers by telephone and email to increase advertisement spend

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor’s Degree in any fields • At Least 1 years’ experience in customer services • Excellent oral and written communication skills. (The both English & Khmer)

สวัสดิการ

• ประกันสังคม
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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