Training Operations Supervisor

หน้าที่และความรับผิดชอบ

• Collaborate with department heads to identify training needs across various roles in the restaurant.
• Develop comprehensive training programs focusing on customer service, food safety, hospitality standards, and operational procedures.
• Create engaging training materials, both digital and physical, ensuring they are up-to-date with industry best practices.
• Conduct orientation sessions for new employees, ensuring they understand the restaurant’s values, culture, and operational procedures.
• Organize ongoing training sessions for existing staff, covering areas such as menu knowledge, customer engagement, and conflict resolution.
• Utilize a variety of training methods, including hands-on training, workshops, and online modules, to cater to different learning styles.
• Implement evaluation methods to assess the effectiveness of training programs, including feedback surveys and performance assessments.
• Analyze training outcomes and use data-driven insights to continuously improve training methods and content.
• Continuously review training processes and update them to align with industry trends and emerging technologies.
• Foster a positive learning environment where employees feel motivated to enhance their skills.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• A successful Training Operations Manager in the hospitality industry typically possesses:
• A bachelor’s degree in Hospitality Management, Business Administration, or a related field. A master’s degree can be advantageous.
• Substantial experience in restaurant operations and training. Prior roles in management or training within the hospitality sector are highly desirable
• In-depth understanding of hospitality standards, customer service principles, food safety regulations, and restaurant operations.
• Strong communication, leadership, and interpersonal skills. Proficiency in instructional design, training delivery, and evaluation techniques. Familiarity with training software and e-learning platforms is a plus.
• Enthusiasm for continuous learning, adaptability to change, and a passion for fostering a positive and productive work environment.

สวัสดิการ

• ประกันสังคม
• ค่าทำงานล่วงเวลา
• เงินโบนัสตามผลงาน
• ประกันสุขภาพ
• สิทธิการเบิกค่าทันตกรรม

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