Associate Director of IT Business Solution

หน้าที่และความรับผิดชอบ

• - Align organizational IT strategy with customer experience strategy - Align resource management (manpower and asset) strategy with business strategy across different business activities - Partner with the business stakeholders to help optimize business performance using technology - Understand business and user requirements and create IT business solution roadmaps - Develop alternatives to enhance operational policies, standards, and procedures - Develop measures to improve the internal team and external resources (if any) - Develop new business enabled by IT - Develop a risk mitigation plan - Develop strategic project management to align projects with business strategy - Drive market needs for IT solutions to increase competitive opportunities for outsourcing contact center - Influence customers to identify new business that can be enabled by IT - Influence related departments to achieve desired results - Influence key accounts' needs to maximize IT solutions for revenue-generating - Influence stakeholders’ perspectives of requirements and activities - Integrate new enabled IT processes and systems across functions - Lead a team or departmental projects - Manage integrated IT solutions through cost-benefit analysis to serve complex customer needs - Manage IT security of IT-enabled processes and systems - Manage IT operational policies, standards, and procedures - Manage Database and resources - Manage Telephony System team to fulfill customer requirements with an optimized solution - Manage Project Management team - Oversee Project budget considerations - Provide strong, authentic, and engaging leadership - Resolve conflict and disagreement - Lead workshops - Remove impediments that hold the team back by making decisions, promoting continuous improvement, clarity, and empowerment - Perform as a valued member of the wider IT organization, as a line-of-business expert, and significant contributor to the success of the wider IT agenda - Be Champion quality, with technical standards, service management, agile quality management approaches - Create transparency, clearly communicate and measure schedule and progress - Monitor resources and risks - Proactively plan with corrective action - Create and manage product delivery backlogs - Manage & collaborate with related parties to ensure effective delivery, service level agreements being met, and implement appropriate contract structures - Build community, by improving IT’s agile capability - Foster agile knowledge, support community, and tools across the organization

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• - 15-20 years of experience leading, implementing, and supporting ERP and other business solutions - Proven ability to drive, develop, and document a clear vision for the use of Business Applications in support of business requirements - Ability to translate customer requirements into specifications and be able to conceptualize the dynamics of the solution proposed to visualize the end result - Strong business acumen including a good sense of how the automation of different business solutions and apply and utilizing BI tools to improve business efficiency and the bottom line with the organization - Experience in the implementation, upgrade, and/or conversion of Enterprise Business Applications, Data Base Management, Project Management, experience also is plus - Thought leadership on Agile and applications management methodologies - Delivery mindset - deadline focused

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• มีเวลาการทำงานที่ยืดหยุ่น
• สิทธิการเบิกค่าทันตกรรม
• ประกันชีวิต
• ค่าทำงานล่วงเวลา
• ประกันสุขภาพ
• ค่าใช้จ่ายในการเดินทาง
• ทำงานที่บ้าน
• ประกันสังคม
• เงินโบนัสตามผลงาน
• ทุนการศึกษา
• สิทธิการเบิกค่าทันตกรรม

สวัสดิการอื่นๆ

• TRUE Product Discount
• Social Security Fund (Thai SSO)
• Workmen's Compensation Funnd
• Accident Insurance and Group Insurance
• Strong emphasis on health, wellness, and work-life balance *Other according to the term and conditions of the company

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