Receiving tickets from customer within agreed repose time and resolve time in Help desk system

Provide solutions to customers via remote or onsite

Analysis and solve the failure for HW, SW, application, Operation and escalation.

cooperate with service vendor/third party

Provide remote or onsite diagnostic to customer system

Monitor progress of tickets

Ticket resolved within the “Service Level Agreement” criteria

Manage and document end user manual

Provide engineering on-site service according to SLA.

Maintain inventory of IT hardware and software

IMACD (Install, Move, Add, Change, Delete)

Others as assigned by Project Manager/Helpdesk Supervisor

Good level of Thai language

Communication level of English language

Contract Period: 12 Months (First 3 months for performance evaluation before renew contract)

เพศ : ไม่ระบุ

อายุ(ปี) : 21 - 25

ระดับการศึกษา : ปริญญาตรี

ประสบการณ์(ปี) : 1 - 3

Bachelor’s degree in computer engineering or any related fields

1-3 year in service and support of Computer equipment, Network system, Infrastructure, IT Service management

Knowledge in Windows Operating System, Microsoft Office, MS SQL would be advantage.

Ability to work flexible

Good command of English would be advantage

Service-mind and interpersonal skill is a must

ประกันสังคม

ชื่อผู้ติดต่อ : ฝ่ายบุคคล

เบอร์ผู้ติดต่อ : 0818667709

129/270 ซอยราชพฤกษ์ 6 ตำบลบางขะแยง อำเภอเมืองปทุมธานี จังหวัดปทุมธานี 12000 ประเทศไทย