บริษัท เคทู เมดิคอล (ประเทศไทย) จำกัด

Manage the workload of service engineers. Plan service assignments based on priority, ensuring a systematic workflow. Address customer issues, resolutions, concerns, and incidents, reporting them to technical support service manager. Inform customers about required repair services, provide cost estimates, and offer recommendations for preventative maintenance and service contracts. Maintaining daily communications with customers to ensure resolution and proper follow-up. Places orders and ensures the upkeep of sufficient supplies and parts for the inventory of the service department. Monitoring equipment performance to identify potential problems before they become major issues. Developing and implementing plans for installation, maintaining machine in good working order. Diagnosing equipment problems and determining the most effective solution for each situation.

Provide administrative support to the Technical Support Department, including managing documents, scheduling appointments, and organizing files. Coordinate meetings, conferences, and travel arrangements for department members. Assist in preparing reports, presentations, and other documentation as required. Maintain and update departmental records, databases, and files. Coordinate the document and process with operation, finance, HR etc. Perform other administrative tasks as assigned by the manager.