Concentrix Services (Thailand) Co., Ltd.

Receive inbound calls from customers regarding after-sales service Perform after-sales service tasks for customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchase through official store, replace products for customers in case they are defective) Provide inventory stock checks for customers through phone calls. (e.g. customers ask to check if the new product is available to buy at official store's branch)

Respond promptly and professionally to customer inquiries via email, phone, and chat Troubleshoot product or service issues and guide customers through solutions Maintain detailed and accurate records of customer interactions Working hours: 5 days/week, off 2 consecutives day of the week (there could be a rare occasion where weekly off is split) Training: 1st month, Mon - Fri 9.00 - 18.00 Monthly shift rotations: 9.00 - 18.00, 13.00 - 22.00 or 22.00-07.00

Respond promptly and professionally to customer inquiries via email, phone, and chat Troubleshoot product or service issues and guide customers through solutions Maintain detailed and accurate records of customer interactions Working hours: 5 days/week, off 2 consecutives day of the week (there could be a rare occasion where weekly off is split) Training: 1st month, Mon - Fri 9.00 - 18.00 Monthly shift rotations: 9.00 - 18.00, 13.00 - 22.00 or 22.00-07.00

Handle inbound customer calls and emails related to after-sales service. Assist customers with post-purchase issues, including product and software concerns. Offer knowledgeable guidance and support to address customer inquiries. Document customer interactions and solutions provided to ensure accurate records. Collaborate with teams to escalate and resolve complex issues efficiently.

Provide customer support via phone and email, addressing inquiries and resolving concerns with professionalism. Communicate with empathy and patience, ensuring a positive customer experience. Collaborate with internal and external parties to explore and negotiate solutions. Contribute to a collaborative team environment by assisting teammates and supporting your Team Manager when needed. Represent and promote the company’s values and culture both within the organization and externally. Take part in ad hoc assignments or projects as delegated by Team Leads or Supervisors. Shift rotations (07.00-16.00, 09.00-18.00, 22.00-07.00) Night Shift: 2-5 shifts per month (Start working from 22.00 - 07.00)  Shifts will be announced 2 weeks or 1 month in advance 2 days off (can be split in some cases)  1-month training and 2-month probation period