Yoo Sanook

Oversee daily operations of the hostel and café, ensuring smooth coordination and service standards. Develop and implement SOPs to maintain consistent quality and efficiency. Monitor maintenance, cleanliness, safety, inventory, and procurement with effective cost control. Ensure excellent guest and customer experience, handling feedback and complaints professionally. Plan initiatives to improve guest satisfaction and encourage repeat business. Manage budgets, revenue, expenses, and overall financial performance. Analyze KPIs and implement strategies to maximize profitability. Develop promotions, packages, and revenue-enhancing activities. Prepare monthly financial reports and lead performance review meetings. Recruit, train, schedule, and supervise hostel and café staff. Provide coaching, performance evaluations, and build a positive team culture. Drive sales, marketing, partnerships, and growth strategies to strengthen brand presence.