Helpdesk (English Skill)

Detail

Work pattern : Contract

Number of receptions : 1 position

Location : Bangkok(Phaya Thai)

Salary (Baht) : 25,000 - 30,000

Holiday : Not specified

Working hours : As Specified Company

Other work : Not specified

Responsible

• Work in flexible shifts and can adjust accordingly. Able to occasionally work extra hours and receive calls during off service hours.
• Serve as first-contact via phone and email from users and can perform remote support.
• Provide technical assistance to end-users for hardware, software, and network issues with escalation to second-tier engineer. (if needed)
• Handle and close service tickets according to company and service standards.
• Summarize data for supporting the monthly report and Create and maintain technical documentation and user guides.

Qualification

Gender : Male

Age(Yr) : 24 - 35

Education Level : Bachelor's Degree

Experience(Yr) : 1 - 5

other : Not specified

More qualification

• Thai nationality, Experience 1 years or more in IT Support/Helpdesk
• Good Communication for TH/EN and Excellent Service Mind, able to deal with customers and clients of various nature.
• Works well with a team and can work under pressure
• Positive mindset when dealing with various aspects of users, customers, and team members.
• Knowledge in Virtualization & On Prem Server, Storage, Microsoft 365, Backup Solution, Networking, Security and IT Infrastructure.
• Basic Knowled in Cloud Platforms such as AWS or Azure.

Benefit

• Five-day work week
• Life insurance
• Performance bonus

Interested in applying for this position, please contact

Contact Name : Human Resource Department

Contact Phone : 022039000#9073, 9015, 9096,9093

How to apply

Receive application via JOBBKK.COM

• [email protected]