Chat Admin Premium Fashion Brands

Detail

Work pattern : Contract

Number of receptions : 1 position

Location : Bangkok(Bang Rak,Khlong Toei,Sathon,Watthana)

Salary (Baht) : 25,000 - 30,000

Holiday : Saturday, Sunday

Working hours : 08:30 - 18:00

Other work : Not specified

Responsible

• Answering customers' inquiries via Platform Online Chat, Email, and social media. providing the right information.
• Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
• Building lasting relationships with clients and other team members based on trust and reliability.
• Utilizing software, Brands databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
• Making sales or recommendations for services that may better suit customers’ needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all company policies and procedures.

Qualification

Gender : Male , Female , Not specified

Age(Yr) : All

Education Level : Bachelor's Degree

Experience(Yr) : 1 - 2

other : Not specified

More qualification

• 1 – 2 years of experience in customer service experience (preferably in Email and Online Platform chat channels)
• Good command in English
• Typing speed
• Negotiation and Customer Motivation Skill
• Problem Solving Skill

Benefit

• By agreement of the company

Interested in applying for this position, please contact

Contact Name : คุณ อรนุช ( แคท )

Contact Phone : 0614120710

How to apply

Receive application via JOBBKK.COM

• [email protected]