Sunvillas Hua Hin Blue Lagoon

Hotel Manager
Sunvillas Hua Hin Blue Lagoon & Prachuap Garden View Resort
A hotel manager is responsible for the day-to-day management of a hotel and its staff. They have commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.
While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests\' needs and expectations. Business and people management are equally important elements.
Typical work activities
As a hotel manager duties vary depending on the size and type of hotel, but may include:
• planning and organizing accommodation, catering and other hotel services;
• promoting and marketing the business;
• managing budgets and financial plans as well as controlling expenditure;
• maintaining statistical and financial records;
• setting and achieving sales and profit targets;
• analyzing sales figures and devising marketing and revenue management strategies;
• recruiting, training and monitoring staff;
• planning work schedules for individuals and teams;
• meeting and greeting customers;
• dealing with customer complaints and comments;
• addressing problems and troubleshooting;
• ensuring events and conferences run smoothly;
• supervising maintenance, supplies, renovations and furnishings;
• dealing with contractors and suppliers;
• ensuring security is effective;
• carrying out inspections of property and services;
• ensuring compliance with licensing laws, health and safety and other statutory regulations.
The requirement for the small establishment of the hotel is to have direct contact with guests and to ensure the satisfaction of the guests as well as employees. The manager is much more hands-on and involved in the day-to-day running of the hotel, which may include carrying out reception duties or serving meals if the need arises.
A significant number of hotel managers are self-employed, which often results in a broader set of regular responsibilities, from greeting guests to managing finances.