Robot Engineer

Detail

Work pattern : Full Time

Number of receptions : 1 position

Location : Bangkok(Wang Thonglang)

Salary (Baht) : Negotiable

Holiday : Saturday, Sunday

Working hours : 08:30 - 17:30

Other work : Not specified

Responsible

• Position Summary: As a crucial member of the technical support team for the company's robotic products, you will be accountable for the entire spectrum of technical services, spanning from on-site installation and debugging to after-sales maintenance. Your primary objective is to ensure seamless utilization of the company's robotic products by customers. By means of conducting technical training and gathering customer requirements, you are expected to continuously enhance customer satisfaction and product competitiveness, thereby facilitating the stable growth of the company's robotics business
• Job Responsibilities: : 1. Customer Pre-shipment Preparation:
•  Execute all requisite tests on robotic products prior to shipment to ascertain that all functions are in proper working order and conform to the shipment standards.
•  Meticulously verify the customer's order specifications and confirm that the functions of the products and accessories align with the order configuration.
•  Ensure that the product transportation process adheres to safety protocols and assist in liaising with the freight company.
• 2. Customer Service Technical Support:
•  Oversee the installation and commissioning of robotic products at the customer's site. Adhere rigorously to the standard operating procedures to guarantee that the installation quality and performance of the products meet the anticipated benchmarks and pass the acceptance process without a hitch.
•  Undertake the product maintenance responsibilities. Regularly conduct inspections, maintenance, and troubleshooting of the robots utilized by customers. Promptly address any emerging technical issues to ensure the stable operation of the products.
•  Provide comprehensive technical guidance to customers. Resolve any queries that customers may have during the product usage process and assist them in proficiently mastering the operation and application techniques of the robots.
•  Efficiently handle after-sales technical problems. Respond expeditiously to customer feedback and implement effective measures to resolve the issues, thereby minimizing the losses and inconveniences incurred by customers due to product problems.
• 3. Customer Technical Training and Demand Collection:
•  Organize customer technical training initiatives. Based on the customers' technical proficiency levels and actual requirements, formulate detailed training plans and course contents, encompassing fundamental operations, advanced function applications, and key points of daily maintenance of robots, with the aim of elevating customers' understanding and operational capabilities of the products.
•  Actively gather information regarding customers' functional requirements and improvement suggestions for the products during interactions with them. Timely relay this information to the R&D department to provide a solid foundation for product optimization and upgrading, thus enhancing the customer experience.
• 4. Product Knowledge Mastery and Application:
•  Maintain seamless and timely communication with the manufacturer's technical department. Keep abreast of the latest product knowledge and update patches and complete various upgrade tasks as mandated.
•  Thoroughly study and master all performance indicators of the company's robotic products. Be capable of assisting the sales department in accurately presenting the advantages and characteristics of the products to customers prior to sales and providing professional technical consultancy services.
•  Demonstrate proficiency in the deployment process of robotic products. Whether in the context of new environment setup or system upgrades, be able to complete the deployment work with high efficiency and precision to ensure the rapid online operation of the products.
•  Be well-versed in the product instructions and precautions. Be able to guide customers in the correct and safe usage of the robots and preemptively prevent potential operational risks.  Master the installation, detection, and commissioning methods of the main components/parts. In the event of a component failure or performance anomaly, be able to swiftly pinpoint the problem and effect repairs to curtail downtime.
• 5. Knowledge Consolidation and Team Collaboration:  Compile and aggregate the relevant materials of each delivery project, including installation and commissioning reports, problem solutions, and customer feedback records, to form a systematic repository of team knowledge. Facilitate the sharing and learning of experiences among team members and enhance the overall technical service proficiency.  Sustain close communication and collaboration with the R&D, sales, and other departments. Promptly convey the actual situation and technical requirements on the customer site and jointly drive the continuous improvement of products and market expansion.
• 6. Business Trip Task Execution:  In accordance with work exigencies, be amenable to short-term and medium-term business trip arrangements. Proceed to the customer's location to fulfill the technical service tasks and ensure the timely resolution of problems on the customer site, thereby maintaining a favorable customer relationship.

Qualification

Gender : Not specified

Age(Yr) : Unlimited

Education Level : Bachelor's Degree - Master's Degree

Experience(Yr) : 5 - More than 10

other : Not specified

More qualification

• 1. Educational Background:  A bachelor's degree or higher. Preference will be given to candidates with majors in electronics, computer science, automation, etc
• 2. Work Experience:  Possess over 5 years of experience in after-sales technical support or on-site project delivery. Familiarity with the work processes and standards of technical services is essential.
• 3. Skills Requirements:  Exhibit proficiency in Linux and Windows operating systems. Possess the ability to independently complete the deployment of the delivery environment and handle the installation and commissioning of robots in diverse operating system environments.  Possess sound practical skills. Have a certain foundation in electronic circuits, electronic devices, or mechanical design. Be capable of proficiently operating related tools and equipment for product installation, detection, and repair.  Demonstrate excellent communication and coordination capabilities as well as oral expression skills.  Possess proficient English communication skills. Knowledge of Chinese is an added advantage.
• 4. Personal Qualities:  Exhibit a strong sense of responsibility and service consciousness. Be capable of centering on customer needs and proactively resolving customer issues to ensure customer satisfaction.  Possess good learning and problem-solving abilities. Be able to rapidly grasp new technologies and knowledge and cope with complex and variable technical problems and work scenarios.  Possess a robust team spirit. Be able to communicate effectively and collaborate with colleagues from different departments to complete technical service tasks and project objectives.

Benefit

• Performance bonus

Other Benefits

Benefits:
1. Competitive Compensation Package:
 Comprising basic salary, performance bonus, project bonus, etc. Generous remuneration will be provided based on individual work performance and achievements.
2. Comprehensive Welfare System:
 Provide five social insurances and one housing fund, supplementary commercial insurance, paid annual leave, sick leave, marriage leave, maternity leave, and other statutory benefits, as well as festival benefits, birthday benefits, regular health check-ups, and other company-specific benefits.
3. Abundant Training and Development Opportunities:
 The company organizes professional technical training courses, covering cutting-edge robotic technologies, new product knowledge, service skill enhancement, etc., to assist employees in continuously improving their professional skills and comprehensive qualities. Concurrently, a clear career development path will be charted for employees, and promotion opportunities will be provided to encourage employees to achieve personal career growth.
4. Favorable Working Environment and Corporate Culture:
 The company is equipped with advanced technical equipment and a comfortable office environment. Foster a corporate culture atmosphere of active innovation, unity and cooperation, and emphasis on technology research and development and customer service. Regularly organize team building activities, technical exchange and sharing meetings, etc., to augment employees' sense of belonging and cohesion.

Interested in applying for this position, please contact

Contact Name : SUPAMETH MAETEEKULCHAROEN

Contact Phone : 086-7539564

How to apply

Receive application via JOBBKK.COM

• [email protected]