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Responsible

Deliver first-level technical support for hardware (desktops, laptops, printers, label printers, mobile devices) and software (Windows OS, Microsoft 365 suite).

Respond to IT support tickets, emails, and phone calls in a timely and professional manner, in line with established SLAs.

Troubleshoot and resolve technical issues; escalate complex problems to senior IT staff or external vendors when necessary

Manage onboarding and offboarding processes, including user account setup and workstation configuration

Coordinate with regional and global IT Infrastructure Teams to resolve issues requiring higher-level support, ensuring clear and effective communication

Track and manage IT inventory, including hardware lifecycle, warranty status, and software license subscriptions.

Collaborate with Application Teams (e.g., ERP support) to communicate operational issues from users, using basic English for technical explanation.

Prioritize and manage daily IT issues to ensure minimal disruption to business operations.

Qualification

Gender : Not specified

Age(Yr) : 22 - 30

Education Level : Bachelor's Degree - Master's Degree

Experience(Yr) : 1 - 3

Knowledge and competence qualifications

Hands-on experience with hardware support: desktops, laptops, printers, label printers

Proficiency in Windows 10 and Windows 11 operating system

Familiarity with Microsoft 365 applications: Outlook, Teams, SharePoint, OneDrive

Basic networking knowledge: LAN, Wi-Fi

Understanding of server systems and Active Directory account creation

Strong communication and coordination skills with global IT and application teams

Basic English proficiency for communication

Benefit

Five-day work week

Social Security

By agreement of the company

Contact

Contact Name : HR Teams

Contact Phone : 0614153352

Company contact information

1457 Soi Ladprao 94 , Phlapphla, Wang Thonglang, Bangkok 10310 Thailand

Expedition

• 
  N/A
• 
  Ha Yaek Lat Phrao
• 
  Lat Phrao 83
• 
  Ramkhamhaeng
• 
  N/A