- Observe and analyze day-to-day workflows at branches (receiving goods, food preparation, customer service, cleaning, waste handling, etc.).
- Identify bottlenecks, redundant steps, and areas for improvement.
- Redesign service and kitchen workflows to increase speed and consistency.
- Develop and maintain SOPs, checklists, and visual workflows for each position (kitchen, service, cashier, stewarding, etc.).
Supply Chain Process Optimization
- Analyze and improve processes within purchasing, warehouse, and distribution.
- Redesign the “Order–Pick–Pack–Deliver–Receive” flow to ensure accuracy and on-time delivery to branches.
- Establish data tracking systems (dashboards, forms, or QR-based tracking) to monitor delivery performance.
- Collaborate with the Purchasing, Warehouse, and Logistics teams to synchronize processes with branch needs.
System & Data Integration
- Develop digital tools to support efficiency (e.g., Microsoft Forms, Power Automate, Power BI dashboards) .
- Integrate data across HR, Supply Chain, and Operations systems for real-time visibility and Perform data analysis to identify trends and drive improvement decisions.
Monitoring & Reporting
- Measure performance before and after each improvement project (e.g., delivery lead time, waste reduction, preparation time, service time).
- Track KPIs and prepare monthly reports for management and Provide recommendations for continuous improvement and scalability.
Continuous Improvement Culture
- Lead or co-organize activities such as “Kaizen Week,” “Lean Branch Project,” or “CI Challenge.”
- Train branch managers and supply chain teams on Lean Thinking, 5S, and Visual Management principles.
- Build and coach “CI Ambassadors” across branches to maintain consistent improvement momentum.
คุณสมบัติ
เพศ : ไม่ระบุ
อายุ(ปี) : 25 - 40
ระดับการศึกษา : ปริญญาตรี - ปริญญาโท
ประสบการณ์(ปี) : 2 - 3
คุณสมบัติด้านความรู้และความสามารถ
Strong understanding of F&B or retail operations and end-to-end supply chain flow.
Proficiency in Microsoft Excel, Power BI, PowerPoint, Microsoft Forms, and basic process automation tools.
Strong analytical, problem-solving, and communication skills.
Willingness to travel nationwide for branch process audits and improvement projects.