Support the Customer Success Manager in managing the overall customer journey from sales handover through delivery, installation, and project completion Act as a central coordination point between internal departments including: Sales Team, Sales Support and Sales Admin, Transportation Team, Warehouse Team, Installation Team, Care & Maintenance Team, External Service Partners, Customer Help Customer Success Manager to manage customer expectations regarding schedules, delivery timelines, project progress, operational updates, installation requirements, Care service scheduling and service requirements Handle customer inquiries professionally and promptly Assist in adjusting operational schedules and reallocating resources when necessary to maintain project timelines Ensure operational readiness by confirming manpower allocation, transportation arrangements, tools, equipment, and site preparation Ensure inventory availability aligns with project schedules and operational requirements Coordinate inventory movement between warehouse, showroom, mock up, customer sites, and storage facilities, in relation with Customer Success scope of responsibilities. Prepare, issue, organize, and maintain all operational and project-related and Chanintr Care documentations Generate and manage documents including: Delivery Document, Service orders, Inventory transfer forms, Installation schedules, Customer communication records, Safety protocol documents according to the site regulations, Chanintr Care documentations Input, update, and manage data within the Odoo system accurately and promptly Involve in site inspections and site meetings when required Responsible for the mock up set up and any other related issues. Maintain confidentiality and proper handling of customer and company information Handle all related project document: training manual, warrantee document Involve with customer product training documents Support for special events: organize, coordination, event set up
โทร. 0-2655-5188 ต่อ 170 
https://www.chanintr.com
