PRTR Group Public Company Limited

- Respond to customer inquiries through various communication channels, including phone, email, and live chat. Provide accurate and timely information - Assist customers in resolving issues - Maintain a professional and friendly tone in all customer interactions. Communicate clearly and empathetically to provide exceptional customer service. - Escalate complex or unresolved issues to higher-level support or management as needed, while ensuring customers are kept informed of the progress.

- Order Support - After Sales Service - Sales Inbound - Payment Support

- Providing timely support to customers through chat and phone. - Handling customers’ concerns positively and professionally. - Working with other team members in identifying better ways to provide better customer support. - Maintaining and improving the quality of service by giving recommendations. - Meeting all key performance indicators set by the company and client. - Adhering to the policies set by the company.

- Respond to customer inquiries through various communication channels, including phone, email, and live chat. Provide accurate and timely information - Assist customers in resolving issues - Maintain a professional and friendly tone in all customer interactions. Communicate clearly and empathetically to provide exceptional customer service. - Escalate complex or unresolved issues to higher-level support or management as needed, while ensuring customers are kept informed of the progress.

• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material • Reviewing/updating contents on a popular social media platform • Audit of content received and sharing for Social Media Upload