Operation Manager

รายละเอียดงาน

รูปแบบงาน : งานประจำ

จำนวนที่รับ : ไม่ระบุ

สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตวัฒนา)

เงินเดือน(บาท) : 80,000 - 90,000

วันหยุด : ไม่ระบุ

เวลาทำงาน : ไม่ระบุ

เวลาทำงานอื่น : ไม่ระบุ

หน้าที่ความรับผิดชอบ

ssential Functions/Core Responsibilities
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for
billable/non-billable hours, forecasting, budgeting, etc.)
• Selecting, training, developing, and managing performance of direct reports and their associates;
including planning and assigning work for staff in accordance with the organization’s policies and
applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics
management reports)
• Create and maximize relationships with client partners
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies
and standards; define and implement any corrective actions needed to meet operational performance
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of
their team and offer on-going developmental coaching
• Create a positive work environment through employee engagement; resolve employee relation issues in a
professional and timely manner
• Participate in cross functional meetings to review information received from operational support
functions - Training, HR, Quality, WFM, TA, and partner to define action plans that resolve issues and drive
continuous improvement
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing
needs, with input from BD and Client and make adjustments to meet changing requirements
• Attend business reviews with the client
• Handle a team of team leaders

Location: Bangkok Thailand

คุณสมบัติ

เพศ : ไม่ระบุ

อายุ(ปี) : 25 - 45

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : ไม่ระบุ

อื่นๆ : ไม่ระบุ

คุณสมบัติเพิ่มเติม

• Bachelor's Degree in related field with more than seven years of experience (with at least two years of
Progressive Management Experience) preferred
• Call center experience preferred
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide
effective feedback
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and
others to accomplish a specific goal
• Work well under pressure and follow through on items to completion while maintaining professional
demeanor
• Excellent communication skills, both written and verbal. Ability to effectively present information to
internal and external associates
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business
environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

สวัสดิการ

• ตามข้อตกลงของบริษัท
• ประกันสังคม