o Manage and oversee the daily operations of passport enrollment sites in the Bangkok region.

o Ensure KPIs related are met.

o Ensure all staff are trained and compliant with procedures, process flow, and quality standards.

o Supervise and lead a team of enrollment site managers and operators.

o Provide guidance, training, and performance reviews for team members.

o Foster a positive work environment and motivate employees to deliver excellent customer service.

o Ensure high levels of customer satisfaction by addressing concerns, complaints, and providing solutions.

o Develop strategies to enhance the customer experience at passport enrollment centers.

o Analyze and review operational processes to identify areas for improvement.

o Implement new processes and systems to enhance efficiency, reduce wait times, and improve accuracy.

o Ensure all activities comply with government regulations and internal policies.

o Monitor, maintain accurate records of all passport enrollments.

o Prepare and submit regular reports on operational performance, customer feedback, and any challenges faced.

o Manage the area’s budget, ensuring that resources (staff, equipment, materials) are efficiently utilized.

o Forecast needs for manpower, equipment, and other resources based on demand.

o Work closely with other departments, such as IT, IVVQ, security, and administration, to ensure seamless operations and coordinate with MOFA head officer and other local authorities when necessary.

o Act as the point of escalation for operational issues, troubleshooting any technical or process-related problems.

o Address and resolve any issues related to customer dissatisfaction or operational delays.

o Build and maintain positive relationships with MOFA head officer and MOFA on site, including service providers etc.

o Represent the organization at public events or meetings related to passport services

เพศ : หญิง

อายุ(ปี) : 30 - 40

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 5 - 10 ปีขึ้นไป

At least 3-5 years in management, preferably in customer service, or related fields.

Strong leadership and management skills.

Excellent problem-solving and decision-making abilities.

Effective communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Proficiency in Thai and English (spoken and written).

Microsoft office, communication skill etc.

สิทธิการเบิกค่าทันตกรรม

ทำงานสัปดาห์ละ 5 วัน

ค่าตอบแทนพิเศษ

ประกันสุขภาพ

เงินโบนัสตามผลงาน

ค่าใช้จ่ายในการเดินทาง

ประกันสังคม

ชื่อผู้ติดต่อ : Jariya Jaekam

เบอร์ผู้ติดต่อ : 020126706

เลขที่ 1 อาคารเอ็มไพร์ทาวเวอร์ ริเวอร์วิงเวส ชั้น 44 ห้อง 4407-4408 ถนนสาทรใต้ แขวงยานนาวา เขตสาทร กรุงเทพ 10120 แขวงยานนาวา เขตสาทร จังหวัดกรุงเทพมหานคร 10120 ประเทศไทย