Customer Service Manager ประสบการณ์ 3-5 ปี ในธุรกิจโลจิสติกส์ ออฟฟิศอยู่สีลม

รายละเอียดงาน

รูปแบบงาน : งานประจำ

จำนวนที่รับ : ไม่ระบุ

สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางรัก)

เงินเดือน(บาท) : 40,000 - 50,000

วันหยุด : วันเสาร์, วันอาทิตย์

เวลาทำงาน : 08:30 - 18:00

เวลาทำงานอื่น : Mon-Fri 08.30-18.00

หน้าที่ความรับผิดชอบ

• - Lead and manage the team. Support and solve problem of individual customer service colleague.
• - Monitor department to achieves recognized levels of productivity as related to operational functions and meets customer satisfaction.
• - Review productivity on the team and align with appropriate headcount & team structure.
• - Review productivity on the team and align with appropriate headcount & team structure.
• - Maintain thorough knowledge of internal systems & services, as well as legislation & maritime regulations.
• - Perform yearly appraisal with team members and provide individuals with feedback, objectives and plan training/development.
• - Support Team to be able to complete to ensure employees are engaged with the business and a follow-up from the Appraisal.
• - Develop inter-departmental communication and work with the Senior Management team.
• - Develop close links with Head Office, Overseas Agencies, Suppliers and Customers.
• - Attend meetings such as Team meetings, customers and new customer integration.
• - Maintain a flexible approach to Customer Requirements in order to aid agency growth.
• - Produce Ad Hoc reporting and investigation for Branch Manager or Senior Management.
• - Ensure the accurate processing of customer delivery and release requests and confirmations within agreed timescales
• - Develop Team members, and ensure there is focus on developing their direct reports, as part of an ongoing talent management and succession strategy.
• - Handle customer complaints and develop/support team members in how to handle for future situations.
• - Lead and manage strategic projects to support the growth and development of the business.
• - Effectively exercise optimum output between supply side (Company Space Allocation) and demand side (Existing and Potential customers’ satisfaction.)
• - Manage Performance Improvement Plans with the support of Team Leaders for individuals not meeting the business set targets.
• - Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
• - Ensure customer profile is kept fully up to date with customer requirements.

คุณสมบัติ

เพศ : ชาย , หญิง

อายุ(ปี) : 40 - 45

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : ไม่ระบุ

อื่นๆ : ไม่ระบุ

คุณสมบัติเพิ่มเติม

• - Any Gender, Age 40-45 Years old
• - Degree in Business/Management or relevant experience at an equivalent level (Essential)
• - Proven background in shipping and logistics (Essential).
• - Team Management Experience (Essential)
• - Excellent people management, leadership, coaching and motivation skills
• - Excellent communication and interpersonal skills
• - Excellent organizational skills at both a strategic & operational level with strong attention to detail.
• - Capability to work under pressure.
• - Proactive problem-solving skills.
• - Create, build, and sustain team morale and build enthusiasm.
• - Self-motivated & organized.
• - Presentation Skills
• - Project Management Skills
• - Thorough knowledge of Shipping process, procedures, rules & regulations
• - Ability to delegate and empower employees, whilst balancing the need to support and coach when assistance is required. 8 – 10-year experience in Customer Service functions and department management.
• - Computer literate and capable of producing reports and analysis of data.
• - Fluent in English both written and spoken

สวัสดิการ

• ตามข้อตกลงของบริษัท

สวัสดิการอื่นๆ

- Transportation
- Provident Fund
- Training
- OT
- Social Security
- Health Insurance
- Accident Insurance
- Company Trip
- Bonus

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

ชื่อผู้ติดต่อ : กุลณัฐ

เบอร์ผู้ติดต่อ : 063-8327792

อีเมล : [email protected]

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