Client Services Specialist (Work with BirchStreet Systems)

รายละเอียดงาน

รูปแบบงาน : งานประจำ

จำนวนที่รับ : 1 ตำแหน่ง

สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตวัฒนา)

เงินเดือน(บาท) : 25,000 - 35,000

วันหยุด : วันเสาร์, วันอาทิตย์

เวลาทำงาน : 09:00 - 18:00

เวลาทำงานอื่น : ไม่ระบุ

หน้าที่ความรับผิดชอบ

• Client Services and System Configuration: Provide comprehensive client services including system configuration to ensure clients can effectively use the company's software products.
• Customer Support: Offer technical support to customers, primarily through email, to resolve their issues and answer queries about the software.
• Project Coordination: Assist the department or Project Manager in coordinating project implementation, ensuring that customer service needs are met throughout the project lifecycle.
• Remote Support Services: Provide remote support services, which may include troubleshooting, software updates, and configuration changes to resolve customer issues.
• Training Support: Offer training support to customers, helping them to understand and maximize the use of the software's features and functionalities.
• Data Management: Manage data collection, importation, and analysis to support customer service processes and to improve product offerings based on customer feedback and usage patterns.
• System Operation: Ensure the smooth daily operation of the software system, monitoring for issues and addressing them promptly to minimize downtime.
• Issue Resolution: Address customer issues promptly and efficiently, in line with company requirements and service level agreements (SLAs).
• Supplementary Client Services: Deliver additional client services such as account management, feedback collection, and ensuring client satisfaction.
• Documentation and Knowledge Base: Contribute to the creation and maintenance of documentation and the knowledge base to assist customers in self-service and to improve support efficiency.
• Communication: Maintain clear and professional communication with customers, providing them with timely updates and information regarding their issues or requests.
• Feedback Loop: Use customer interactions to provide feedback to the product development team for continuous product improvement.
• Escalation Management: Manage the escalation of complex issues to higher tiers of support or to the appropriate internal teams for resolution.
• Performance Monitoring: Monitor and report on individual and team performance metrics related to customer service and support.
• Continuous Improvement: Actively participate in efforts to improve customer service processes, support tools, and overall customer experience.

คุณสมบัติ

เพศ : ชาย , หญิง

อายุ(ปี) : 24 - 35

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 1 - 3

อื่นๆ : ไม่ระบุ

คุณสมบัติเพิ่มเติม

• Technical Expertise: Maintain a deep understanding of the company's software products and related technologies to provide accurate and effective support.
• Customer Relationship Building: Build strong relationships with customers, understanding their needs and preferences to provide personalized support.
• Collaboration: Collaborate with cross-functional teams such as sales, marketing, and product development to align customer service efforts with company goals.
• Problem-Solving: Employ strong problem-solving skills to diagnose and resolve a wide range of technical issues encountered by customers.
• Product Knowledge: Stay updated on product features, updates, and best practices to provide the most current information to customers.
• Training and Development: Participate in ongoing training and professional development to enhance technical skills and customer service abilities.
• Quality Assurance: Ensure that all customer interactions meet the company's standards for quality and professionalism.
• Compliance and Security: Adhere to company policies and industry regulations regarding data security and customer information protection.
• Proactivity: Proactively monitor customer interactions and system performance to anticipate and prevent potential issues.
• Customer Advocacy: Act as a customer advocate within the company, ensuring that customer needs and feedback are heard and addressed.

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ประกันสุขภาพ
• ค่าใช้จ่ายในการเดินทาง
• ประกันสังคม
• ทำงานที่บ้าน
• ตามข้อตกลงของบริษัท
• เงินโบนัสตามผลงาน

สวัสดิการอื่นๆ

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

ชื่อผู้ติดต่อ : คุณอรวรรณ

เบอร์ผู้ติดต่อ : 0654093292

วิธีการรับสมัครงาน

รับสมัครงานผ่านทาง JOBBKK.COM

• [email protected]