โรงเรียนนานาชาติเคไอเอส

Duties and Responsibilities: - Assist end-users by providing friendly support at the Helpdesk when assigned. - Assign tickets and follow up on event support with other technicians when stationed at the IT Helpdesk. - Ensure compliance in all standard operating procedures established by the department such as documenting all tickets before undertaking any actions. - Document all actions, email correspondence, and resolutions through the helpdesk system and ensure compliance with department Service Level Agreement (SLA). - Perform learning technology support and troubleshooting on workstation Laptops and Desktops, including computer input/output devices, i.e. mouse, keyboard, printers, interactive whiteboards, speakers, scanners, etc. - Installation of Operating System (OS) and software on multiple computer platforms. - Perform First (1st) level support to all system/hardware issues when requested. - Maintain and support all school software and mobile apps. - Attend and support Google product-related issues including Gmail & Chrome. - Standby for the assemblies or special request events. - Perform hardware and software installation upon request. - IT asset management inventory, asset tagging, and routine auditing - Ensure all asset movement is properly recorded through school-approved systems. - Identify and label all disposal items and make sure it is being kept in the designated area while pending for disposal upon agreed by management. - Perform sanitization on all disposal assets. - Report and claim the warranty if the faulty item is still within the warranty period. - Perform inventory check on consumable items and notify the line manager when low - Maintain school’s trolleys / mobile carts containing inventory. - Perform basic network troubleshooting when users have problems connecting to network resources before escalating to the network or system administrator. - Perform any other additional task assigned by the management team. Communication - Read, write, and speak fluently in English to provide customer support to the international school's community. - Ensure open and regular communication with the learning technology staff, both in the form of verbal and written reports, on problems found, progress and suggestions for improvement. - Ensure communication is performed in a professional and courteous manner Attend team meetings and committee meetings as required - Assist the learning technology leadership in communicating and dealing with the external suppliers / contractors as assigned. - Participate in links between other International schools and organizations such as the International School Technology Exchange Committee (ISTEC).