Customer Service สัญญาจ้าง 1 ปี - MRT พระราม9

หน้าที่และความรับผิดชอบ

• • Provide 1st level general support pre-sales and post-sales, telephone, mail, chat and online cases management to SE customers and partners or assure a proper escalation to the 1st level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools; • Responsible for answering incoming telephone calls, e-mails, web base and online cases management tickets and prioritizing customer’s support needs; • Order Management: manage requests related to orders in cooperation with Replenishment and Logistic team. • Provide support to the customers for commercial and logistic returns product; • Provide support to the customers for solving the logistic and commercial complaints; • Proactive information communication; • Complete documentation and follow up on all commitments and customer details; • Actively create/modify knowledge database; • Collaborate with Marketing on pricing requested. • Ongoing proactive research and learning about new products, technologies and applications; • Participate in the interaction centre’s continuous improvement process; • Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Good and positive attitude with strong Digital mind set. • Education: Bachelor’s Degree preferred; • Experience: if bachelor degree in place, 1 – 2 years of experience are requested, • Fluent in English and the country that he/she supports language; • Previous experience in customer support or sales is desirable; • Working electrical knowledge an advantage. • Ability to multi task (logging queries while speaking or chat with customers); • PC skills (Microsoft, Windows, ERPs); • Basic aptitude for learning technical concepts essential; • Excellent interpersonal, communications and time management skills; • Ability to work on own initiative, but also as part of a team; • Strong verbal and written communication skills are required; • Flexible and having the ability to learn quickly; • Previous CRM experience an advantage.

สวัสดิการ

• ประกันสังคม
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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พระราม 9 / ศูนย์วัฒนธรรมแห่งประเทศไทย

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